Returns Policy

Hansbury Chemicals
Returns Policy
Effective: 3rd May 2023
 

1. Cancellation

The seller acknowledges the buyers right to cancel a Business-to-Consumer contract for whatever reason up to the date 7 days after the receipt of the Goods. To cancel an order the buyer must notify us in writing within 7 days of receiving the order. All Goods must be returned within 14 days and sent by a registered delivery service.  The buyer acknowledges responsibility for any postage charges incurred in the return of goods.  
 
In the interests of health and safety, goods must be returned unopened and in good condition. In this case the original order will be refunded in full.
 
Business-to-Business contracts cannot be cancelled once they Goods have been dispatched.
 
The seller reserves the right to cancel the contract at any time and at our discretion in return for a full refund of the original order. Refunds will be made within 30 days of our agreement to cancel or refund an order.
 

2. Returns

For Business-to-Consumer orders involving multiple items, the buyer may return any unwanted part of the order for a partial refund. This refund shall not exceed the cost of the Goods returned and any original postage paid solely in relation to the Goods which are returned.
 
For Business-to-Business orders, unwanted or unsuitable items may be returned for a refund of the cost of the Goods returned. No refund of original shipping costs will be given.
 
In all cases, formal notification in writing of the buyers intent to return the Goods must be provided within 14 days of receipt of the Goods. The buyer will be responsible for any costs incurred in returning the Goods. The Goods must be returned using a registered delivery service and in good condition. Collection of the Goods can be arranged by the seller at the buyers expense.
 

3. Damaged or Defective Goods

Goods which are damaged in transit or which are supplied in a defective condition will be replaced or refunded at the seller’s discretion. Formal notice of damage, defect or shortage of Goods must be made by the buyer in writing direct to the seller within 7 days of receipt of the Goods and no claims will be entertained unless this condition has been met. Where requested, the buyer agrees to supply evidence of any damage, defect or shortage before claims will be granted. Refunds relating to any damage, defect or shortage of Goods will not exceed the original cost of the Goods.
 

4. Refunds

Any refunds offered by the seller will be processed within 30 days of notification of the refund to the buyer. Refunds will be made only to the same card or bank account originally used by the buyer.